Event Logistics

• How long is the event?
  • The show will run from 9:00 AM – 5:00 PM CST (please note all session times are listed on the site in CST)
• Now that I am registered, how do I attend the show?
  • You only need the event URL and to input the exact email you registered with to log back into the platform on the day of the show. Note: the event URL is the same as the URL used to register with.
• I am no longer able to attend the show and would like a refund
  • There is a no-refund policy for this event. However, your ticket purchase includes access to all the replays from October 24-November 7 only.

Login/Registration

• How do I login for the event?
  • You will login using the event URL and the exact email you registered with to log back into the platform on the day of the show. Note: the event URL is the same as the URL used to register with.
• Is there a different link I will receive to login to the show?
  • No. You will login with the same URL used to register with
• Will I receive a password or discount code?
  • No. you only need the event URL and to input the exact email you registered with to log back into the platform.
• I did not receive a confirmation email or any show emails
  • Check your spam/junk and promo folders and search for ‘Cosmo Prof’ as emails will filter to those folders on some email servers.
• I am not able to login with my email address
  • Please ensure you are using the EXACT email used to register with, no spaces. Please look for your confirmation email to verify the email you registered with.
• The site is asking me to validate my email, but I am not getting an email
  • Check your spam/junk and promo folders and search for ‘Cosmo Prof’ as emails will filter to those folders on some email servers.
• How can I modify my registration?
  • Locate the profile circle with your initials on the page (bottom-left on a desktop; top-right on a mobile). Click there and you will see the registration questions and answers you provided and you can modify as needed.

Technical Questions

• I do not have a computer, can I watch the show from a phone or ipad?
  • It is strongly recommended to view from a laptop or computer for the best user experience. However, if this is not an option, you may use a mobile device.
• What web browser is best to view the show from?
  • It is strongly recommended to view from Google Chrome.

Remember to download the new Cosmo Prof App for access to post-show offers. App available for US customers only.

Canadian customers can sign up for a Cosmo Prof account at:  https://www.cosmoprofbeauty.ca