How can I contact Cosmo Prof's customer care?
For any inquiries or assistance, you can reach Cosmo Prof's customer care by phone at
888-206-1192 from 8 a.m. to 8 p.m. central time, Monday - Friday. Alternatively, you can contact us through our website's contact form or online chat.
I want to become a customer. How do I sign up?
I am unable to register.
If you are an existing customer, enter your account number found on your statement or Cosmo Prof® membership number. The zip code you enter must match what we have on file. If your billing address has changed since you became a customer, please contact customer service to update it.
At this time we are unable to register customers in Quebec.
I have a web profile but cannot log in.
How can I view and download my order history?
Click on Account to access your profile. Order History is available for 2 years. Order details are available for every order, no matter the purchase channel.
Why can't I see a certain brand?
Some manufacturers of professional salon products have distributor territory guidelines and our site abides by that. You will only see products you can purchase depending on the zip code of your shipping address. Infrequently, items may be online, but once your order reaches the warehouse, availability may change. In this case, we will notify you in the shipping confirmation email.
Credit Card Process
When you pay with a credit card, we obtain a pre-authorization for the total purchase amount. This is not a charge but is meant to ensure availability of funds. It’s important to only attempt to place an order once to ensure a single authorization. The amount of time funds are held is determined by your financial institution. Your card will be charged the final amount once your order has shipped. This amount will include any applicable taxes and shipping fees, but will not include the cost of items that are not shipped.
What is the status of my order?
Returns
All returns or exchanges of product purchased at a Cosmo Prof store must be returned to a store within 60 days unopened and unused, proof of purchase/receipt required. In addition, all returns of product purchased through a sales consultant or online must be returned through your Sales Consultant or Customer Care within 60 days unopened/unused, proof of purchase required. Call Customer Care to obtain a shipping label.
Request a Consultant
Coupons
Cosmoprofbeauty.com only honors coupons established by Cosmo Prof/BSG via email, the shopping guide or a sales consultant. We do not honor coupons found on coupon websites.
Cards We Accept
We accept Visa, MasterCard, Discover (U.S. only) and American Express.
Shipping Guidelines
Orders over $150.00 on https://www.cosmoprofbeauty.com/ ship for free.
Orders over $300 placed with your Salon Consultant ship for free.
A tracking number will be provided within your ship confirmation email so you can track your order during transit. This tracking number will also be displayed within the order history online.
We ship to the contiguous 48 United States, Alaska, Oahu, DC, and Puerto Rico.
At this time we do not ship to APO/FPO addresses and Post Office Boxes.
If you have a P.O. Box shipping address on file please contact customer service to update your profile with a physical street address to complete your order.
What is Cosmo Prof and what do they offer?
Cosmo Prof is a leading beauty supply store that offers a wide range of wholesale professional hair care, skincare, nail care and salon products. Our extensive selection includes top-quality brands and tools for beauty professionals and enthusiasts.
How long has Cosmo Prof been in business?
Cosmo Prof has been serving the beauty industry for over 16 years, providing reliable and trusted products to licensed beauty professionals.
Where are Cosmo Prof's physical store locations?
Who can shop at Cosmo Prof?
Cosmo Prof is only a distributor of wholesale beauty products. Professionals and students in the beauty industry, such as licensed cosmetologists, barbers, massage therapists, and salon and spa owners, are welcome to shop in-store or online with their license IDs.
What brands does Cosmo Prof carry?
Cosmo Prof carries a vast selection of popular and high-quality beauty brands. We continuously update our inventory to bring you the latest and most sought-after products in the industry.
Can I find professional hair care products at Cosmo Prof?
Absolutely! Cosmo Prof specializes in professional hair care products and offers an extensive range of shampoo, conditioner, styling tools, hair color, treatments and more. We cater to the needs of salon professionals and hairstylists who desire salon-quality results.
Are there any exclusive offers or promotions available at Cosmo Prof?
Yes, Cosmo Prof regularly offers exclusive promotions and deals on various products. Keep an eye on our website, sign up for email and texts, follow us on social media or download our app to stay updated on the latest offers, discounts and special promotions.
Does Cosmo Prof provide educational resources or training for beauty professionals?
Yes, Cosmo Prof is committed to supporting the professional growth of beauty experts. We offer various educational resources, including workshops, training events and online tutorials, to help professionals stay updated with the latest trends, techniques and product knowledge.
Does Cosmo Prof offer wholesale pricing for beauty professionals?
Yes, Cosmo Prof provides wholesale pricing for licensed beauty professionals. We have special programs and benefits designed specifically for professionals, including discounted prices, exclusive product access and tailored support. Please contact customer care or visit a store for more details.
Can I find salon equipment and furniture at Cosmo Prof?
Yes, Cosmo Prof offers a wide range of salon equipment and furniture to meet the needs of beauty professionals. Our selection includes styling chairs, salon stations, shampoo units, salon carts, spa equipment and more. You can find high-quality and durable salon equipment at Cosmo Prof to create a professional and comfortable salon environment.
Need help choosing salon equipment for your salon? Call one of our equipment experts today! U.S.:
800-362-3186 Option 3 & CAN:
888-241-3330 Ext. 2237
Does Cosmo Prof have a presence on social media platforms?
Absolutely! Cosmo Prof maintains an active presence on various social media platforms. You can follow us on Facebook, Instagram, TikTok, Pinterest, Twitter and YouTube to stay updated on the latest beauty trends, product launches, helpful tutorials and exclusive offers. Join our social media community to connect with other beauty enthusiasts and professionals.
Are there any job opportunities available at Cosmo Prof?
Cosmo Prof periodically offers job opportunities across different areas of the company. We welcome talented individuals who are passionate about the beauty industry. To explore current job openings and apply,
please visit our careers page here.
Same Day Delivery
What is Same Day Delivery?
Cosmo Prof Same Day Delivery is an alternative delivery method we’re offering to our customers. Our store inventory has been made available on the website in select areas to offer a seamless way for customers to choose eligible products for Same Day Delivery and to have the products within hours fulfilled from the nearest store.
Which products are eligible for Same Day Delivery?
Products eligible for Same Day Delivery will have the Same Day Delivery icon on the product page. These products are subject to available store inventory.
Note: Some manufacturers of professional salon products have distributor territory guidelines and our website abides by that. Therefore, you will see only products you can purchase within the location you’re delivering to.
Where is Same Day Delivery available?
Now available in select markets nationwide. For additional details call
888-206-1192.
How much does it cost to have products delivered the same day?
The Same Day Delivery fee is a flat rate of $5.00.
What delivery days and times are offered?
Designated delivery time options will show in the cart page at checkout.
Will Same Day Delivery be available in other areas?
Yes, Cosmo Prof has plans to expand Same Day Delivery.
How do I place an order for Same Day Delivery?
Is there a cut-off time to place an order?
Orders placed before 2:00 p.m. local time qualify for same day delivery. If you order after cut-off (deadline), there is an option to choose before checkout to have your order delivered the next day.
Can I change my mind and have products shipped instead of using Same Day Delivery?
Yes, you make that change in the cart before checkout. Just select Standard Shipping.
Can I make last minute changes to my order?
At this time, no changes can be made once delivery order has been placed.
Is there a minimum order?
There is no minimum.
What if I order a product that’s not in stock or has less quantity than I want?
If product is not in stock the message will show “Required quantity is not available in store.” If quantity is less than what is required message will show actual quantity available in store at the time of placing order. You can accept the quantity shown, change to standard shipping or decline by removing item from cart.
Do I have to be present to receive delivery?
Yes, you have to be present to receive delivery or specify in delivery instructions who will be receiving your order. If no one is present delivery driver will return order to store. Delivery fee is non-refundable.
What if I request in my delivery instructions to leave package at the door?
We advise against driver leaving packages under those circumstances. Therefore, Cosmo Prof is not responsible for delivery not received by you or designated person.