CosmoProf Beauty Systems

In an effort to provide you with the quality service you deserve as our valued customer, please take a minute to respond to our brief survey.

How did we do in handling your order today?

Did your order arrive on time?	YesNo
Were the products in good condition?	YesNo
Were the products available when you ordered?	YesNo
Did the order include the correct products?	YesNo
Did we meet your expectations?	YesNo
If no, please comment:

Using a scale of 1 to 7 (where 7 means that you are extremely satisfied and
1 means you are not at all satisfied), please rate the following statments:

Is your Sales Consultant dependable in managing your account?
Overall experience with order placement and delivery:
Product available when you ordered (no need to reorder):
Order delivered in a timely manner:
Orders meet your expectations in terms of including the correct products:
Products in good condition (not damaged):

Please answer the following questions:

How would you describe your usage during the past six months?
Please explain why:

What percentage of your orders were complete and accurate? (they included all of the items ordered)
What percentage of your orders were in good condition and not damaged?
During the past six months, how many days has it typically taken for you to receive your orders?
In how many days do you prefer to receive orders?
How likely are you to use our beauty products in the future?
How many years have you used us as a source of beauty products?

Please provide additional comments about the service provided:

Please provide the following information:

Account number:

Order number:

Contact Person:

Phone number (XXX-XXX-XXXX):

Email address:

I would like to be contacted by a customer satisfaction representative.

How Are We Doing? A simple survey to our salon account customers.