Accounts
How do I establish a Beauty Systems Group LLC ("BSG®") Account? Why is one required?
www.CosmoProfBeauty.com is a Business to Professional order portal. As such, we require customers to have an existing BSG® Account or to be a registered PROCLUB® Cardholder to shop on CosmoProfBeauty.com.
How do I become a BSG® Account customer? Call Customer Service at 888-206-1192
To be an account customer, you must meet the following qualifications:
- You must be a licensed cosmetologist, nail technician or a salon owner
- You must reside in the US, Canada or Puerto Rico
- You will be asked to comply with distribution and anti-diversion agreements
Benefits to establishing a BSG® Account:
- You can establish credit terms on your account
- You can establish tax exempt status
- You will receive a monthly BSG® account statement summarizing all account activity
back to top
Diversion Policy
Beauty Systems Group LLC ("BSG®") is committed to a salon-only policy of sales and distribution. Our commitment is a promise that we will make every effort to maintain the professional product integrity that you demand. BSG® WILL NOT knowingly place our salons in jeopardy from the unauthorized sale of professional only products.
We participate in the Beauty Industry Fund for Consumer Protection to combat diversion on an industry-wide level.
What is Diversion?
- Diversion is the sale of exclusive product lines outside the intended channels of professional distribution.
How Does Diversion Occur?
- Diversion can occur through multiple sources, including through manufacturers or distributors who "look the other way" and sell directly to diverters, and through customers who purchase products not for authorized purposes, but rather for unauthorized resale.
Are products purchased through diversion channels less expensive than those purchased in authorized salons?
- Surprisingly, in many cases, diverted products with a dubious pedigree sell for as much or more than products purchased through authorized channels--everyone in the supply chain has to make a profit.
Why does BSG® fight diversion practices?
- We believe our products will produce optimum results only if chosen and sold by trained salon professionals who understand their clients' hair needs. From a trade standpoint, diversion tends to lessen the allure of the product in the eyes of the consumer. There can be product quality issues that arise from the purchase of diverted product as well, and many manufacturers do not guarantee product purchased through unauthorized channels.
- Known suspected diverters will not be allowed to shop www.CosmoProfbeauty.com
What can one do to help stop diversion?
- If a collector (diverter) contacts you, call 866-442-0712 or e-mail us at diversion@beautysystemsgroup.com to report it. Be sure to provide the collector's name, telephone number and any other information that you may be able to legally provide. You may also report diversion by using our online survey.
We abide by anti-diversion agreements with our manufacturers. Customer accounts that are flagged as diverters will not be allowed to shop on the site. If you feel your account has been flagged in error, please contact customer service at 888-206-1192.
back to top
Education & Shows
Use the Education & Shows link located in the footer to browse the latest education opportunities and show information in your area.
back to top
Favorite Products List / Quick Order Form
FAVORITE ITEMS
For your shopping convenience, you may add products to your "Favorites" list. Next to each product image is an ADD TO FAVORITES button which saves the product to an easy to reference list. Upon displaying this list, you can add any of its contents to your shopping cart without having to navigate to the product page.
QUICK ORDER FORM
The Quick Order Form accessed at the top of the window is also designed to allow you to build a list of items ordered repeatedly, which makes filling staple orders quick and efficient.
Use this feature if you already know the 6-digit SKU number of the product you want. Then enter the quantity, and the description will appear in the form. Once you have added your list, add the items to your cart and proceed to checkout to expedite the process.
back to top
Forgot Password
At the Account Sign In screen, if you have forgotten your password you may click the Forgot User Name or Password link. You will be prompted to validate your email address. An auto-generated response will be sent to that email. You must click on the reset password link (see sample below) to initiate the change password process.
back to top
MSDS
To obtain a copy of MSDS information for the products we sell, please contact 940-898-7500.
back to top
My Profile Page
When logged in to the site, you can manage your personal information:
- Update email address or password
- Manage your address book
- Add or edit favorite items
- Edit email preferences
- View online order history
back to top
Navigation
The Website home page has been designed to help you shop in the most efficient way possible.
Shop by Brand option allows you to view the vendors whose products are available for purchase. Once you click on a specific brand, the brand page will display a list of the Brand product lines to narrow your search.
Shop by Category option allows you to view products by the category in which they fall. Navigating this way will ensure a singular view for all vendors with a product type (i.e. shampoo) are listed together.
What's New will show you the latest additions to our product assortment.
Intros includes new and existing products that are essential for your business.
Promotions includes a showcase of On Sale and special promotional products.
back to top
Order History
Your Website order history will be available by logging in and linking to your My Profile page.
Within this screen the status of your Web order will appear below the order number. Please allow up to 24 hours for ship status changes.
back to top
Payments
-
Visa, MasterCard, Discover, American Express
-
Account holders who have established credit terms with Beauty Systems Group (BSG®) may have the option to checkout on account. The option will be presented to you on the Shopping Cart Checkout page and your order will be captured for inclusion on your next BSG® account statement.
back to top
Privacy Policy
All policies may be accessed through the Website footer (shown below):
If you have any questions about our policies, you may contact us by mail at the postal address below:
- Beauty Systems Group LLC
- Attn.: Web Privacy
- 3001 Colorado Blvd
- Denton, TX 76210
or you can reach us by telephone at 800-777-5706, extension 2568.
back to top
PROCLUB® Membership
Are you a PROCLUB® member?
To view your card history visit the member site: www.proclubmembers.com.
For PROCLUB® related inquiries, please call PROCLUB® member services: 866-792-1308.
The CosmoProf® PROCLUB® card is a professional I.D. card. This card allows us to immediately identify licensed professionals and salon owners; there is no need for them to present their license or anything else to shop with us. All they need is their PROCLUB® Card. This card is recognized at any CosmoProf® store throughout the United States and Canada.
PROCLUB® members are required to show their license and sign a Professional Purchase Agreement that states our mutual commitment to fight diversion.
The PROCLUB® Card is FREE and EASY. CosmoProf® PROCLUB® members enjoy many benefits including monthly eNewsletters, members-only coupons and advance notice of sales and special events. To find the store nearest you, please call 1-888-912-3463.
To report a lost PROCLUB® Card, please call 1-866-885-8802. For your protection, replacement cards are only issued through the PROCLUB® members lost card hotline, where we must verify your previous card number before issuing another.
PROCLUB members shopping the Cosmoprofbeauty.com Website must pay by credit card, and can ship their order to variable ship to addresses (subject to Product Availability).
back to top
Product Availability
Beauty Systems Group distributes over 300 exclusive professional salon brands. Professional cosmetologists, nail technicians, estheticians and salon owners enjoy the selection and the fact that our store locations are "professional only" and not open to the general public. Our convenient locations make buying the products needed to serve their clients easy and accessible.
Due to specific guidelines in our Manufacturer Contracts, CosmoProf® is limited in our area of distribution for certain product lines. All monthly promotions are based on available inventory.
All customers who login to the site must select a ship to zip/postal code for each order to determine product availability. Both BSG® Account holders and PROCLUB® cardholders are subject to these limitations.
A product availability check will take place at various intervals during your shopping experience. A final zip code check will be performed in the shopping cart before you place your order. A change in ship to zip code at any point during your shopping experience may alter the product availability and could result in removal of items from the shopping cart.
back to top
Returns
Products ordered online may be returned after calling customer service to obtain a Return Goods Authorization (RGA).
Please read the attached for specific instructions to follow when processing a return. We're sorry, at this time we cannot support returns to CosmoProf® stores.
Download Return Form
Customer Return Policy
All merchandise shipped from a Beauty Systems Group distribution center is subject to the following sales return policy:
- All shipping errors, such as overages, shortages, damages and/or incorrect product must be reported to your Sales Consultant or a Customer Service Representative within ten (10) business days and the sales return finalized within 30 days. Original invoice or invoice number is required.
- Overstock merchandise may be returned within 120 days from original purchase date for credit under the following guidelines, along with applicable restocking fees that may apply.
- Sales Consultant or Customer Service Representative must be notified to initiate return.
- Merchandise must be in original packaging and resalable condition.
- An invoice is required to receive credit for any returns.
- Cosmetics may only be returned when unopened and in original packaging.
- Seasonal merchandise must be returned within 30 days of the end of season.
- Product with price stickers affixed or in damaged packaging cannot be returned.
- Discontinued and/or used merchandise cannot be returned.
- Restocking fees will be assessed as follows:
- 0-60 Days 0% of price charged
- 61-120 Days 20% restocking fee of price credited
- Product over 120 days old may not be returned
- Electrical appliances, Shears and Clippers are subject to the following sales returns guidelines, in addition to those noted above:
- Must be returned / exchanged within 60 days of purchase
- Product must be in original packaging with instructions and all accessories
- An invoice is required for full credit, otherwise lowest price in last 90 days will apply
- An extended manufacturer warranty will be supported by either the vendor or Beauty Systems Group. Please contact your Sales Consultant or a Customer Service Representative to determine which applies.
- CosmoProf® Store Purchases:
All returns of product purchased at a CosmoProf® store must be returned to a store within 60 days, proof of purchase/receipt required. (Purchases through a sales consultant must be returned by contacting your Sales Consultant or a Customer Service Representative.)
back to top
Sales Consultant
To work with a direct sales consultant who can help fulfill the needs of your salon, please contact Customer Service at 888-206-1192 and they will put you in touch with a consultant in your area.
back to top
Salon + Spa Equipment
CosmoProf® also sells Salon Equipment online @ www.cosmoprofequipment.com. This is a public Website, so no login is needed.
back to top
Site Search
Navigation has been structured to make locating products easy and efficient. However, CosmoProf® also has a powerful site search that will allow you to locate exactly what you're shopping for. Within the site search box at the top of the screen you can:
- Search by key word or phrase
- Search by product name
- Search by SKU
back to top
Shipping Guidelines
A tracking number will be provided with each order's ship confirmation email so you can track your order during transit.
We ship to the contiguous 48 states, District of Columbia, and Puerto Rico. Canada coming soon!
We are unable to ship to Alaska, Hawaii, APO/FPO addresses and PO Boxes.
back to top
Shopping Cart review
Within the shopping cart you can increase your purchase quantity and add products to your "Favorites" list for future purchases.
Shipping Address Confirmation
You will be asked to confirm your shipping address to ensure you entered a correct delivery address.
PLEASE NOTE: Changes to Shipping Address may impact items already in your cart.
Select Billing Method
PROCLUB® cardholders must checkout with a credit card.
BSG® Account holders have the option of paying on Account, or with a credit card.
Credit Card and On Account Payment Information
For your security, all fields marked with an asterisk (*) must be completed.
Review and Place Order
BSG® Account holders may add a Purchase Order Number.
Customers may add Special Instructions to the order as needed.
For your protection, all online transactions utilize a built in fraud-protection measure that authenticates credit cards by validating zip codes and unique CVN (card verification number). Further, we use a unique encryption code for each transaction and WE DO NOT STORE CREDIT CARD INFORMATION.
Order Complete / Print
Once you receive the confirmation the order has been placed, you may print a copy for your records, or you may access through your Web Order History when logged in to your Web account.
back to top
After you have logged in, you may download a professional or student version of the store shopping guide for your area. The Shopping Guide link may be accessed from the page header or from the footer. The file is in a PDF format. You will need Adobe Acrobat to read the eCatalog.
back to top
©2010 Beauty Systems Group LLC. All rights reserved.